Terra Jones is an experienced customer service professional with a diverse background in various roles. Currently serving as a Customer Service Manager at James Oro since December 2020, Terra also works as a Senior Customer Support freelancer at Upwork since May 2016. Previous experience includes a role as a Field Manager at ezhome from June 2016 to March 2018, where Terra managed a team and oversaw service-related matters in a specific region. Prior positions include Claim Representative at UnitedHealthcare from July 2012 to September 2014 and Broker Support Specialist at Realty Kings Properties from 2011 to 2012. Terra holds a Bachelor of Arts degree in English from the University of Illinois Urbana-Champaign, obtained in 1997.
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