Jimi K.

Jimi K. is an accomplished operations expert with extensive experience in customer experience and operational management. Currently serving as the Head of Customer Experience and Operations at Urban Company since October 2020, Jimi previously held the position of Contact Centre & Operations Manager at SocialBee from January 2019 to September 2020. Prior roles include Operations Manager at Cube Online, where Jimi contributed to organizational strategies for Australia and New Zealand, Product and Operations Manager at Thorn Group Limited, and Contact Center Manager at Equifax. Jimi's educational background includes an Executive MBA in Business Administration, Management and Operations from the Australian Institute of Business and a Bachelor of Engineering from Unitec, complemented by a foundational education at St. Stanislaus High School in India.