Marlene Zabaneh

Marlene Zabaneh currently serves as the Director of Partner Advocacy at Urgently since July 2021, demonstrating a commitment to enhancing customer experience and fostering strong relationships. Previously, Zabaneh held various roles at Allstate, including Traffic Consultant for New Business Models and Senior Customer First Analyst for Allstate Roadside from October 2010 to July 2021. In the latter position, responsibilities included addressing escalated client concerns and developing resolution strategies. Early career progression at Allstate included roles as Customer First Manager, Performance Support Specialist, Team Lead, and Customer Service Representative. Marlene Zabaneh holds a degree from the University of Illinois Chicago.