With over four generations of experience, Urnex is the world leader in specialty cleaning products for coffee and espresso equipment. We help coffee lovers all over the world make the coffee they love the best it can be.

Urnex Brands, Inc, started out as the Royal Urn Bag Company (filters), founded in 1936 to help the roasters and brewers in Manhattan deliver delicious coffee to demanding customers.

Almost immediately, the enemy of true coffee flavor became clear: oily buildup on equipment made fresh coffee taste bitter, and couldn’t be easily cleaned off. The solution was the original Urnex® Urn & Brewer Cleaner™. It came in small, hand-filled envelopes, each printed with the motto Urnex still uses today: “No More Bitter Coffee."​

Urnex Brands, Inc. has come a long way since then. We have assembled a world class team of professionals that have developed a comprehensive portfolio of products that serve all facets of the modern coffee industry. From super automatic espresso machines to shop grinders, if you have a cleaning need, we have an answer. Today, Urnex® Brand products can be found anywhere from the countertops of home coffee enthusiasts to the world’s most sophisticated espresso bars—in more than 70 countries.

Through our evolution to serve customers worldwide, Urnex is committed to helping people everywhere brew and serve the best coffee.

Urnex Brands, LLC

Marco Ferro

Andrea Russotti

Yan Guan

Kofi Amoako

Elise Lenz

Don Eggebraten

The Customer Service and Sales Operations team at Urnex Brands, LLC is responsible for managing and optimizing the sales pipeline, ensuring seamless customer interactions, and fostering strong relationships with clients. This team handles inquiries, processes orders, coordinates with various departments to ensure timely delivery, and provides support throughout the customer journey. They also analyze sales data to drive strategic decisions and enhance overall customer satisfaction.

Customer Service and Sales Operations

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