Bernadette Smith

Bernadette Smith possesses a diverse background in financial services and customer support, with extensive experience at USAA spanning from 1994 to the present. Currently serving as a Financial Center Specialist I, Bernadette Smith performs a variety of financial service requests and acts as a subject matter expert in compliance policies. Previous roles include Executive Assistant, Insurance Member Solutions Specialist, and Auto Insurance Adjuster III, where responsibilities ranged from managing complex schedules for executives to providing policy service and resolving customer complaints. Prior experience at Citi as a Banking Customer Service Representative involved handling inbound service calls and account maintenance. Bernadette Smith holds a Bachelor of Science degree in Management and Computer Information Systems from Norfolk State University.