Brad Harris is an operational and customer experience leader with extensive experience in contact center operations and omnichannel strategy. They served as a director at USAA, overseeing various business transformations and quality monitoring programs while managing teams of over 140 member service representatives. With a robust background in strategy, innovation, and operations, Brad is recognized for their ability to enhance customer experiences, build high-performing teams, and foster meaningful partnerships. Currently, they are pursuing their education at Arizona State University, maintaining a GPA of 3.79.
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