Brent Hartman is a digital product management leader currently working at USAA, where they lead a team focused on enhancing IVR and technology-assisted contact channels. Previously, Brent managed the Digital P&C Servicing and Billing teams, utilizing member feedback and analytics to optimize over 30 digital experiences with more than 60 million interactions annually. Brent also led the P&C Property Digital Team, concentrating on digital acquisition for insurance products. With over a decade of experience in digital leadership, Brent has developed expertise in web analytics, marketing, and usability, and enjoys coaching teams to improve digital experiences. Brent holds a degree in Finance, Business Management, Philosophy, and Psychology from the W. P. Carey School of Business at Arizona State University.
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