Carol Sullivan holds an MBA and a BSBA in Finance from the University of Phoenix. Currently serving as an Information Technology Project Manager at USAA since October 2019, Carol previously held the position of Vice President, Program Management Sr Analyst at Citi from November 2017 to July 2019, where responsibilities included administering Salesforce program governance and conducting operational risk assessments. Prior experience includes roles as a Compliance Analyst and Business Analyst in Knowledge Management at American Funds, where Carol conducted over 300 risk assessments and addressed knowledge resource needs in a complex call center. Additionally, Carol began a career at American Funds as a Project Manager, facilitating project execution across various business functions.
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