Carolyn Hoffmann, M.Jur., MBA, has extensive experience at USAA since May 1995, currently serving as a Business Process Consultant and Senior/Experience Owner, focusing on strategic solutions for process risks and enhancements in alignment with business objectives. Carolyn’s prior roles include Senior Program/Project Manager, Corporate Communications Program/Project Manager, and Executive Operational Planning Manager, showcasing expertise in project management, corporate communications, and marketing strategy. Carolyn's background includes positions at Regnier, Valdez & Associates, and Monex Resources, where strategic communication and marketing plans were developed. Educational qualifications include a Master's degree in American/U.S. Law/Legal Studies from Texas A&M University School of Law, an MBA from The University of Texas at San Antonio, and a Bachelor of Arts in Journalism from Texas A&M University.
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