Cheryl Richardson

Cheryl Richardson is an experienced professional with extensive expertise in process improvement and management across various organizations, including USAA, FirstKey Homes, Wells Fargo, and Bank of America. Currently serving as a Director at USAA since January 2021, Cheryl's previous roles have included Senior Process Engineer and various process-focused positions at Wells Fargo and Bank of America, where significant accomplishments include leading transformation initiatives, designing performance metrics, and achieving substantial cost savings. Cheryl holds a Bachelor's degree in Management/Accounting from Robert Morris University and a degree in Information Systems from the Computer Technology Institute, complemented by Six Sigma certifications and a strong track record in consulting, team development, and organizational efficiency.