Christopher Heien is an experienced professional in data science and technology, currently serving as Decision Science Lead at USAA since January 2023 and as Founder/CEO of IQOLab LLC since November 2009, focusing on collaborative process mapping and graph technology. Previous roles include Senior Data Scientist at Evernorth and Senior Data Strategist at Cigna, where Christopher developed enterprise data management strategies and quantitative models. Additional experience includes leadership positions at IQ International, GE Capital, and Citi, emphasizing data quality and business process analysis. Christopher holds a PhD in Integrated Computing - Information Quality, a Master’s in Information Quality, and a Bachelor's in Information Science from the University of Arkansas at Little Rock.
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