Courtney Ramirez

Courtney Ramirez is a seasoned professional in the field of risk management and quality assurance, currently serving as Lead Quality Assurance Analyst at USAA since July 2016, alongside roles as Business Risk and Controls Advisor Lead and Business Risk Analyst Senior. Prior experience at Wells Fargo from August 2009 to July 2016 includes positions such as Operational Risk Consultant, specializing in default operational risk, Business Process Analyst focusing on change controls for short sales and deeds in lieu, Loan Administration Manager overseeing the short sales processing team, and Loan Advisor handling liquidations and short sales. Courtney Ramirez holds a degree in Communications with a focus on Public Relations from The University of Texas at San Antonio.