USAA
Cynthia Stroman is an accomplished IT professional with extensive experience in operations and support across various healthcare and military environments. Currently serving as an IT Operations Availability Specialist Senior at USAA since July 2017, Cynthia previously held roles including Lead Computer Analyst at Tenet Healthcare, where responsibilities involved client communication and incident documentation, and IT Service Desk Lead at USAA, providing technical support for a large employee base. Additional experience includes training and user support positions at the United States Army Medical Information Technology Center and Brooke Army Medical Center, along with foundational roles in computer support and training at Fort Sam Houston. Cynthia's career reflects a strong commitment to technical problem-solving and user support in dynamic settings.
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USAA
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Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and investment and retirement solutions to nearly 13 million members of the U.S. military, veterans who have honorably served and their families.