Don Griffin currently serves as the Business Advisor Lead for P&C Omni Modernization at USAA, a position held since June 2025. Griffin's extensive career at USAA began in July 2007, with roles including Director of Digital and Technical Product Management, Director of Program and Project Management for Banking and Insurance Solutions, and Director of Sales and Service. Throughout these positions, Griffin directed initiatives that improved digital experiences for over 13 million members, optimized call center efficiencies, and integrated Agile methodologies, achieving significant member service satisfaction increases. Prior experience includes a role as Senior Manager of Enterprise Resource Planning and Delivery at CPS Energy from May 2024 to June 2025. Griffin holds a Bachelor of Business Administration from St. Mary's University and a Master of Science in Leadership Studies from Grand Canyon University.
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