James N. H. is a solutions-driven leader and mentor currently serving as the Executive Director of Learning and Development at USAA, a position held since July 2017 following a distinguished 24-year career in the United States Air Force. Throughout their military service, James held various leadership roles, including Director of Operations and Chief of Air Force Talent Management, where they demonstrated exceptional communication skills and a strong ability to drive organizational change. James earned a Master of Science in Organizational Development and Leadership, graduating with distinction, and a Bachelor of Science in Professional Aeronautics, summa cum laude. They have a proven track record of building high-performing teams and implementing innovative solutions to enhance performance and efficiency.
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