Terry Byrnes

Terry Byrnes currently serves as the Executive Director of Guest Experience and Learning & Development at The Venetian Resort Las Vegas, where responsibilities include leading customer experience initiatives and fostering a strong service culture. Prior to this role, Terry held the position of Senior Advisor at CX Advice, offering consulting and training solutions for various industries, including hospitality and luxury sales. From 2010 to 2019, Terry served as the Vice President of Total Service at Caesars Entertainment Corporation, where the focus was on developing customer experience management strategies for the organization's extensive portfolio of casino resort locations. Terry holds a degree in Business and Commercial Recreation with a concentration in Business Administration, Management, and Operations from the University of Colorado Boulder.