Robert Vasquez, MBA, is an experienced operations manager currently leading Fraud Operations and Workload Planning at USAA, with a focus on detection capacity management and workload monitoring for a large workforce. Prior roles include Field Service Investigations Manager and Workforce/Contact Center Manager at San Antonio Water System, where significant advancements in customer service technologies were achieved. Earlier experience includes leadership roles at Aetna and USAA in health care and insurance sales, as well as management positions at Wells Fargo, World Savings, and Citigroup, focusing on client service and operational efficiency. Robert Vasquez holds an MBA in Management Administration from Our Lady of the Lake University and a BA in English Communication Arts from St. Mary's University, complemented by a decade of military service in the US Army.
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