Tatum McKibbin

Tatum McKibbin, MBA, is a Director of Business Process Ownership at USAA, overseeing the Claims Communication Ecosystem for Auto and Property lines. They focus on enhancing member communication through innovation, automation, and technology, striving for seamless and personalized experiences. Tatum has held various leadership positions within USAA since 2014, including roles in claims operations and risk management. Additionally, they serve as the National Co-Chair for Dunamis, championing diversity, equity, and inclusion initiatives across the organization. Tatum holds a Bachelor's and a Master's degree in Business Administration, along with ongoing education in claims law.