USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. 

In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.


Call Center

Cloud

Information Technology

Internet

Marketing

USAN, Inc.

USAN, Inc.'s headquarters in Norcross, GA, United States

This department focuses on enhancing operational efficiency and managing performance improvement initiatives.

Operations and Performance

The Software Development team at USAN, Inc. is responsible for designing, developing, and maintaining the suite of contact center applications that enable businesses to engage customers across multiple channels including telephone, chat, email, and social media. This team works on creating and optimizing solutions such as ACD, IVR, WFM, and Quality Management, integrating them with back-office systems, and automating business processes. They ensure the software is scalable and highly available, supporting the largest enterprises with robust, carrier-grade infrastructure.

Software Development

The Engineering and IT team at USAN, Inc. is responsible for designing, implementing, and maintaining the company's robust cloud and hybrid customer engagement solutions. This team ensures high availability and scalability of the carrier-grade infrastructure, supports enterprise-level clients, and drives back-office integration and business process automation. Their roles include managing network security, cloud deployments, system administration, database development, and providing tiered technical support to ensure seamless omnichannel experiences for customers.

Engineering and IT

The Leadership Team at USAN, Inc. is responsible for setting the strategic direction and ensuring the successful execution of corporate objectives. This team, comprising top executives and vice presidents across various functions, collaborates to drive innovation, optimize operations, and enhance customer engagement solutions. They aim to maintain USAN's market leadership in delivering industry-best cloud and hybrid customer engagement solutions and ensuring high availability and scalability for their clients.

Leadership Team

The Project Management & Business Analysis team at USAN, Inc. is responsible for overseeing the planning, execution, and delivery of projects that enhance customer engagement solutions across multiple channels. They manage project timelines, coordinate across departments, and ensure that business processes and software development align with strategic goals. The team also performs business analysis to identify areas for improvement and streamline workflows, leveraging their expertise in agile methodologies and technical writing to support successful project outcomes.

Project Management & Business Analysis

The Network Operations team at USAN, Inc. is responsible for maintaining the integrity, performance, and availability of the company's carrier-grade infrastructure. This team ensures uninterrupted service for customer engagement solutions by monitoring network traffic, troubleshooting issues, and managing system upgrades. They work to guarantee the highest levels of availability and scalability for diverse customer interactions across channels, such as phone, chat, email, and social media.

Network Operations

The Marketing Team at USAN, Inc. is responsible for developing and executing strategies to promote the company's omnichannel customer engagement solutions. They create content, manage digital campaigns, and leverage social media to enhance brand awareness and generate leads. Additionally, they collaborate with sales and product teams to ensure consistent messaging across all channels.

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Other teams

Software Development

Engineering and IT

Leadership Team

Project Management & Business Analysis

Network Operations

Marketing Team