Aaron Orner

Aaron Orner is an experienced professional in design research and customer experience, currently serving as a Customer Success Manager at UserTesting since February 2024. Previously, Orner held the position of Senior Design Researcher at USAA from September 2018 to February 2024, where the development of human-centered research practices for over 20 design teams was a key focus. Orner has also led design research teams at Grainger, enhancing customer experience through qualitative methods and analytics. In earlier roles, Orner served as a Digital Product Design Consultant across various companies, managing service design, UX research, and product design teams, while also founding Interverz LLC, a variable data publishing service. Orner's educational background includes an Associate's degree in Computer Science and Communication Arts from ACA College of Design and the University of Cincinnati.