Laura Tankel Hughes

Laura Tankel Hughes is an accomplished leader in customer success and retention, currently serving as Vice President of Customer Success & Renewals at UserTesting since November 2024. Prior experience includes directing client success and retention at Frontline Education, where a high retention rate was achieved through the development of a new renewals process, and leading client services at Omnitracs, focusing on retention strategies and revenue expansion. Laura's background also encompasses building successful customer success programs at Roadnet Technologies and overseeing business development initiatives at OfficeMax and Xerox Corporation, where notable achievements include being recognized as the #1 Graphic Arts Sales Specialist on the East Coast in 2009. Educational credentials include an MBA from National University and a BA (Hons) in Business Studies from Glasgow Caledonian University.