Courtney Hays

Courtney Hays has a diverse work experience spanning various industries and roles. Courtney is currently working at Ushur as a Senior Customer Success Manager, a position they have held since November 2022. Prior to this role, Courtney worked as a Customer Success Manager at Ushur starting from April 2021.

Before joining Ushur, Courtney worked at Alfresco for a significant part of their career. Courtney started as a Sales Associate at MMT Sales in May 2006 and later joined Arrow Electronics as a Senior Account Manager in January 2008. Courtney then transitioned to PossibleNOW, where they worked as an Inside Sales representative from January 2011 to July 2011. Following this, they joined CompliancePoint, a PossibleNow company, as a Sales and Marketing Coordinator from July 2011 to November 2011.

Courtney's career at Alfresco started in November 2011 as an Account Manager, where they held the role until April 2014. Courtney then took on the responsibility of a Customer Success Manager - Team Lead, leading the US Customer Success team and managing more than 120 customers. In November 2017, Courtney became a Global Customer Success Operations member and served as the Gainsight administrator for the Customer Success organization. In June 2018, they were promoted to the position of a Global Program Manager, a role they held until April 2021. In these positions, they focused on improving processes, driving growth, retention, and profitability of assigned accounts, and providing guidance to the customer success team.

Overall, Courtney Hays has developed extensive expertise in customer success and sales roles throughout their career, with a strong track record of achieving goals and supporting organizational success.

Courtney Hays attended The University of Georgia from 2002 to 2006. However, the information does not specify the degree earned or the field of study. In terms of additional certifications, Courtney obtained the Ushur Certified Pro - Level 1 certification from Ushur in November 2021. Additionally, Courtney obtained the Amazon Web Services Cloud Practitioner certification, but the specific date of completion is not provided.