Stephanie Lanteri is an experienced workforce management professional with a strong background in optimizing staffing and operational efficiency within contact center environments. Currently serving as a Postal Clerk at the United States Postal Service since December 2022, Lanteri has previously held influential roles including Workforce Strategic Planning Manager at Trimble Transportation, Workforce Analyst Lead at Thomson Reuters, and Workforce Manager at Medica. Lanteri's expertise includes process documentation, scheduling software implementation, real-time operations management, and strategic workforce planning across various organizations, including Blue Cross and Blue Shield of Minnesota and United Health Group - Ovations. Lanteri's educational background includes a Master's degree in Women's Studies from Trinity College Dublin and a Bachelor's degree in Sociology from the University of Wisconsin-Eau Claire.
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