Customer Experience and User Engagement

The Customer Experience and User Engagement team at USPS focuses on enhancing customer interactions and satisfaction by developing innovative strategies and user-centric designs. This team collaborates on marketing initiatives, corporate communications, and public relations to ensure that USPS effectively meets the evolving needs of its customers while fostering a positive brand image. Through research and engagement efforts, they strive to create a seamless and informative experience across all customer touchpoints.