Sayoni Mitra is a Technical Delivery Lead with expertise in ServiceNow ITOM, specializing in discovery and CMDB management. Currently at UST since 2025, Sayoni leads initiatives to enhance ServiceNow's CMDB functionality. Previously, they served as a Senior Consultant at LTIMindtree from 2023 to 2025, where they managed MID Servers and ensured the accuracy of CMDB data. Sayoni holds a Master of Arts in English Literature from Calcutta University, which they completed in 2019.
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