Tierra Simmons

Tierra Simmons has extensive experience in IT support and infrastructure, currently serving as a Service Desk Analyst at UST since August 2021, providing End User Computing support and maintaining global hardware standards. Concurrently, Tierra has worked as an IT Infrastructure Engineer at Monsanto Company since August 2018, performing PC imaging, refreshing activities, and managing inventory control, among other responsibilities. Additional roles include Service Desk Analyst III at Ensign-Bickford Industries, focusing on customer support and troubleshooting, IT Helpdesk Analyst at Fabick Cat, and various positions in technical support and customer service across different companies. Tierra holds education credentials from Saint Louis Community College and demonstrates expertise in incident management, remote support, and customer service.