USU Solutions International
Rachael Barr has been working as an Operations Manager at USU Solutions since July 2015, where Rachael is responsible for RFP project management, content, U2 and Hubspot admin deals, forecast and dashboard reporting, as well as sales support with CRMs and pricing/quotes. Prior to their current role, Rachael held the position of Operations & Customer Service Manager at ECT from 2010 to 2015, where Rachael managed daily operations, fulfillment process, and customer service issues for an E-commerce company.
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USU Solutions International
USU is the leading provider of software and services for IT & Customer Service Management. With our solutions, over 1,200 USU customers worldwide are responding to the changing needs of customers and employees in a digitalized working world. We enable smarter services, simpler workflows, better collaboration - and thus the success of our customers in demanding and dynamic markets. In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Solutions Inc, USU SAS and USU GK also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange. USU Business Segments: IT & Enterprise Service Management USU offers a comprehensive portfolio of ITIL®-compliant solutions for strategic and operational service management. Customers use it to digitize and automate processes. Software Asset Management (SAM) Numerous customers use our SAM solution portfolio to optimize their software use, assess risks and achieve savings in the millions. We offer tailored services and manage the software licenses of all major manufacturers - in the data center and in the cloud. Knowledge Management As experts in customer-first solutions, we support service organizations worldwide with intelligent chatbots, voicebots, established self-service systems and our active knowledge database. You get the knowledge you need individually for all functions and communication channels, efficient service KPIs and maximum customer satisfaction. IT Monitoring We support organizations in monitoring their complex hybrid IT infrastructures holistically and automatically. Customers thus ensure maximum IT availability and smooth IT operations. Digital Consulting As a full service provider, we advise and support companies in their digital transformation. Together, we conceptualize, develop and operate customized IT solutions for our customers.