USU is the leading provider of software and services for IT & Customer Service Management. With our solutions, over 1,200 USU customers worldwide are responding to the changing needs of customers and employees in a digitalized working world. We enable smarter services, simpler workflows, better collaboration - and thus the success of our customers in demanding and dynamic markets. 

In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Solutions Inc, USU SAS and USU GK also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange. 

 

USU Business Segments:  

IT & Enterprise Service Management 

USU offers a comprehensive portfolio of ITIL®-compliant solutions for strategic and operational service management. Customers use it to digitize and automate processes. 

 

Software Asset Management (SAM) 

Numerous customers use our SAM solution portfolio to optimize their software use, assess risks and achieve savings in the millions. We offer tailored services and manage the software licenses of all major manufacturers - in the data center and in the cloud. 


Knowledge Management 

As experts in customer-first solutions, we support service organizations worldwide with intelligent chatbots, voicebots, established self-service systems and our active knowledge database. You get the knowledge you need individually for all functions and communication channels, efficient service KPIs and maximum customer satisfaction. 


IT Monitoring 

We support organizations in monitoring their complex hybrid IT infrastructures holistically and automatically. Customers thus ensure maximum IT availability and smooth IT operations. 

Digital Consulting 

As a full service provider, we advise and support companies in their digital transformation. Together, we conceptualize, develop and operate customized IT solutions for our customers. 

Enterprise Software

IT Services

USU Solutions International

Sven Kolb

Frank Dreher

Nina L.

Roman Minář

Peter Stanjeck

Markus Faiß

Johannes Biesing

Harald Huber

Christina Brunner

Achim Rudolph

Eléonore Varet

Dave Cassery

The Leadership Team at USU Solutions International is responsible for setting the strategic direction and vision of the company, ensuring alignment across its various business segments. This team oversees the development and execution of key initiatives in software and service management, fostering collaboration between departments and driving operational excellence. They play a critical role in shaping company culture, optimizing resources, and enhancing customer satisfaction, ultimately positioning USU as a leader in the digital transformation of IT and customer service.

Leadership Team

Sales and Marketing

Management and Directorial Roles

Leadership Team

About

Team members

Other teams at USU Solutions International

Sales and Marketing

Management and Directorial Roles