Kayleigh Harwood

Kayleigh Harwood is an accomplished professional with extensive experience in account management and customer service. Currently serving as the Head of Account Management at Utility Aid, Kayleigh has established an award-winning department responsible for post-sales onboarding and care for non-profit gas and power supplies across the UK. This role includes overseeing multiple departments and successfully securing ISO 9001 certification within three months in 2022. Prior to Utility Aid, Kayleigh held various positions at BT, including Customer Service Manager, where leadership of a technical helpdesk team ensured KPI targets were met, and Complaints Team Manager, which involved resolving high-level complaints for business customers. Kayleigh's career began as a Customer Help and Support Advisor, complementing a solid foundation in customer service through a Level 3 Advanced Modern Apprenticeship.