David Shepherd is an experienced Team Leader at Utility Warehouse, managing the Energy Customer Service department since October 2018, focusing on performance targets, customer satisfaction, and industry compliance. Previously, David served as a Senior Energy Advisor, ensuring efficient resolution of customer queries within specified SLAs. David's earlier roles include Claims Specialist at Asurion and Contact Centre Team Assistant at Addison Lee, where responsibilities involved customer service, performance management, and resource planning. Additionally, David has retail experience from positions at Esprit, Foot Locker Europe, and John Lewis Partnership. David holds multiple qualifications in Music Technology from South Thames College and the University of West London.
This person is not in the org chart
This person is not in any teams
This person is not in any offices