Fola Olaitan

Fola Olaitan is a skilled Customer Insights Analyst at Utility Warehouse since February 2023, focusing on data-driven strategies to enhance customer satisfaction and brand loyalty. Previously, Fola worked as a Data BI Analyst at Alexander MacLean, where responsibilities included implementing a new BI tool for efficient reporting and decision-making. Fola also served as a Business Intelligence Analyst and Customer Service Officer at First Bank of Nigeria Ltd., where analysis of financial datasets improved customer experiences and achieved a high customer satisfaction KPI. Fola holds a Master of Science in Artificial Intelligence from the University of Huddersfield, and a Master of Science in Computer Science from the University of Ibadan, with expertise in machine learning, data mining, and securing transactions through biometric technology.