UW Credit Union
Caresse Watkins has cultivated a robust career in financial services and training, currently serving as a Retail Support Team Financial Specialist at UW Credit Union since January 2022. Prior to this role, Caresse spent over six years at Charter Communications, progressing through various positions including Facilitator II, Retention Subject Matter Expert, and Retention/Sales Specialist. In the position of Facilitator II, Caresse facilitated training programs, assessed training needs, and developed instructional materials. As a Retention Subject Matter Expert, Caresse provided coaching and support to new specialists, while also addressing customer escalations. In earlier roles, Caresse effectively managed customer relationships and retention strategies, focusing on optimizing customer satisfaction and sales opportunities.
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UW Credit Union
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UW Credit Union prides itself on being a financial institution that makes a positive difference with our members and within our communities. Because humanity resides at the heart of everything we do, we've dedicated ourselves to putting our members’ best interest first. Our members know they can count on us to do the right thing—each and every day. Because we hold ourselves to the highest standard, we start with hiring the best. We seek out passionate individuals who share our core values of service, quality, and respect. Our organizational culture is one of compassion and teamwork, a key reason why we’ve been awarded Madison Magazine's Best Places to Work. In addition to a competitive benefits package, employees also enjoy a: • Friendly, collaborative and casual working environment. • Healthy balance between work and home life. • Professional development opportunities. UW Credit Union is an equal opportunity and affirmative action employer.