Caresse Watkins

Caresse Watkins has cultivated a robust career in financial services and training, currently serving as a Retail Support Team Financial Specialist at UW Credit Union since January 2022. Prior to this role, Caresse spent over six years at Charter Communications, progressing through various positions including Facilitator II, Retention Subject Matter Expert, and Retention/Sales Specialist. In the position of Facilitator II, Caresse facilitated training programs, assessed training needs, and developed instructional materials. As a Retention Subject Matter Expert, Caresse provided coaching and support to new specialists, while also addressing customer escalations. In earlier roles, Caresse effectively managed customer relationships and retention strategies, focusing on optimizing customer satisfaction and sales opportunities.