Eileen Shi

Eileen Shi has over 8 years of professional experience in customer service and logistics roles. In 2020, they began working as a Customer Service and Logistics Coordinator for v2food. From 2018-2020, they were a Customer Service Coordinator - Domestic for SunRice, where they specialized in managing national retailers, delivering on new bookings, product support and logistics arrangements. From 2015-2018, they worked for Inchcape Shipping Services as a Cruise Support Coordinator and Customer Service Executive- ROC. In this role, they proactively built relationships with government agencies and port authorities, completed pre-arrival risk assessments and provided administrative and operational support. Additionally, they initiated, researched and implemented a cruise handbook for all Australian and South Pacific Island ports. From 2012-2015, they worked for Pacific Asia Express Pty Ltd as an Export Customer Service Officer and Export Documentation Officer. In this role, they enhanced export customer experiences and skillfully rebuilt the customer service team over a 2 month period.

Eileen Shi obtained a Master of Business Administration (MBA) in Accounting and Business/Management from the University of Technology Sydney between 2005 and 2007. Eileen also obtained a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Tianjin University of Finance and Economics between 2000 and 2004.