Sheena Rivera

Success Coach - Client Delivery Process Management at VA Platinum | Outsourcing Experts

Eena Rivera is a dedicated professional with extensive experience in client delivery, client onboarding, and customer service management. At VA Platinum, Eena excels as a Success Coach, focusing on training and mentoring Success Managers while leveraging expertise in the onboarding process for seamless client experiences. Prior experience includes managing multiple customer service accounts at Alfa Business Process Outsource and serving as a Sales Customer Service Manager at Alorica, where Eena demonstrated strong talent acquisition and product training skills. Eena's career trajectory showcases a commitment to operational excellence and client satisfaction, alongside ongoing education in architecture at the University of Southern Philippines.

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VA Platinum | Outsourcing Experts

VA Platinum exists to help Australian business owners reach their full potential – in business and in life. By providing cost-effective virtual assistants in the Philippines, we help business owners release the shackles, free up time, and achieve their purpose. At the same time, we enable our staff in the Philippines to live a better life. Follow us for insights around business growth, offshoring, thought leadership, and more information on working with VA Platinum.