Sheena Rivera

Eena Rivera is a dedicated professional with extensive experience in client delivery, client onboarding, and customer service management. At VA Platinum, Eena excels as a Success Coach, focusing on training and mentoring Success Managers while leveraging expertise in the onboarding process for seamless client experiences. Prior experience includes managing multiple customer service accounts at Alfa Business Process Outsource and serving as a Sales Customer Service Manager at Alorica, where Eena demonstrated strong talent acquisition and product training skills. Eena's career trajectory showcases a commitment to operational excellence and client satisfaction, alongside ongoing education in architecture at the University of Southern Philippines.