Shabib Sheikh

Shabib Sheikh has extensive work experience in customer support and success roles. Shabib is currently serving as the Vice President of Customer Support & Success at Vagaro since September 2022. Prior to this, they worked at Equinix from September 2020 to September 2022, where they held the position of Director of Global Customer Support. Before that, Shabib was the Director of Customer Success at Juniper Networks from November 2019 to September 2020, where they focused on driving AI-driven customer success programs and designing initiatives to deliver value through digital relationships with customers. Shabib also served as the Senior Director of WW Customer Service and Support at Silver Peak from April 2012 to November 2019. Earlier in their career, Shabib worked at Juniper Networks as the Manager of Technical Support from July 2010 to April 2012, and as the CS Applications & Infrastructure Program Manager from February 2007 to July 2010. Shabib also had the role of Member of Technical Staff at Juniper Networks from October 2005 to February 2007. Their earlier experience includes working as an Information Systems Analyst at the City of San Bernardino from June 1998 to April 2005, where they were responsible for various system administration tasks related to databases, web design, programming, GIS, and office automation technology.

Shabib Sheikh holds a Bachelor of Science (B.S.) degree in Information Systems from the University of Redlands. In addition to their formal education, they have obtained several certifications, including "Creating Positive Conversations with Challenging Customers," "Customer Service: Problem Solving and Troubleshooting," "De-Escalating Intense Situations," "Effective Listening," and "Adding Value through Diversity" from LinkedIn. Shabib also has certifications in "JNCIA-SSL" from Juniper Networks and "Silver Peak SD-WAN Professional" from Silver Peak. The exact month and year of obtaining the last two certifications are not provided.