Roy A. Kretschmer

Roy A. Kretschmer is Vice President of Operations for Valencia Hotel Group. Mr. Kretschmer joined Valencia Hotel Group in 2001 as the Hotel Valencia Riverwalk’s opening General Manager and has more than 20 years of experience in the luxury, lifestyle, boutique markets.

Mr. Kretschmer began his career in 1990 with Four Seasons Hotels and Resorts as a corporate recruit and spent nearly five years in various progressive management positions. In 1994, Mr. Kretschmer joined the La Mansion Del Rio Hotel, an independent Preferred luxury hotel on the San Antonio River Walk, and served as the Rooms Division Manager.

Mr. Kretschmer became the Assistant General Manager of the Plaza San Antonio Marriott (formerly Four Seasons San Antonio). In 1999, the Plaza was recognized as the top-rated Marriott in customer service and overall satisfaction in the South Central U.S. market.

Prior to joining Valencia Hotel Group, Mr. Kretschmer was the Director of Rooms at the Omni Houston Hotel (formerly the Four Season Inn on the Park), recruited specifically to regain the AAA Five Diamond designation, which was achieved that very year. Also, during his tenure, the hotel was awarded the top score for customer service in the company as measured by J.D. Power & Associates and achieved one of the highest employee satisfaction results measured through a company-wide survey. In response to these achievements, he was designated to lead a service training initiative program throughout the country at various other Omni Hotels.

Mr. Kretschmer graduated from the Honors Program of the University of Nevada, Las Vegas, and holds a Bachelor of Science degree from their renowned College of Hotel Administration.