Yun-Jae Lee is an experienced professional in customer success and marketing with a career that includes roles at Validity Inc. as an Associate Customer Success Manager, focusing on client engagement and proactive communication strategies. Prior experience as a Customer Success Specialist at Zeplug USA involved managing high-touch client portfolios, training clients, and developing a comprehensive Customer Success Playbook. As a Customer Insights Analyst at Verb Energy, key achievements included leading successful SMS campaigns and overseeing cross-functional project management. Additional roles at COS, Glossier, Inc., Constant Contact, Forrester, and UNIQLO provided a strong foundation in customer service, marketing, and operational support. Yun-Jae Lee holds a Bachelor's Degree in Marketing from Northeastern University.
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