Michael Möhlen

Michael Mapfumo is currently serving as a Technical Support Lead at Asurion since January 2023, where responsibilities include managing and resolving complex technical issues, particularly related to mobile network towers. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support professional, achieving a 96.7% success rate in resolving technical issues through effective problem-solving techniques. Additionally, experience as a Data Research Analyst at Webhelp involved conducting data analysis to drive improvements in customer service. Michael holds a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a Computing and Information System Certificate from Speciss College.