Ethan Z. Davis

Ethan Z. Davis has extensive experience in human resources, particularly in the contact center and customer experience industries. Ethan Z. has held senior HR leadership positions in various companies, including MCI and its subsidiaries, Valor Intelligent Processing, The Sydney Call Centre, OnBrand24, Mass Markets, and Gravis Apps. In these roles, Ethan has been responsible for overseeing HR operations and serving as a HR business partner. Ethan Z. has also served as the Senior Vice President of Human Resources and Vice President of Talent Acquisition for Mass Markets. Prior to their HR career, Ethan worked as an independent learning and development consultant for TMone. Overall, Ethan has demonstrated expertise in driving HR strategies and managing HR functions for large organizations in the customer service industry.

Ethan Z. Davis has a diverse education history that includes both degrees and certifications. Ethan Z. earned a Master of Business Administration (MBA) with a focus on Business Administration and Management from The University of Iowa Tippie College of Business, where they studied from 2018 to 2020. In 2021, they pursued further education at The Wharton School, obtaining a certificate in HR Management & Analytics, specializing in Human Resource Management.

Before pursuing higher education, Ethan earned two certificates from Kirkwood Community College in 2015. Ethan Z. completed a Project Management Certificate and a Human Resources Certificate, focusing on Project Management and Human Resources Management, respectively.

Additionally, Ethan Z. Davis obtained several certifications throughout their career to enhance their professional capabilities. In 2017, they earned the Society for Human Resource Management Senior Certified Professional (SHRM-SCP) Certification from SHRM. In 2018, they obtained the Project Management Professional (PMP) Certification from the Project Management Institute and the IASSC Six Sigma Lean Green Belt (LGBC) Certification from the Management and Strategy Institute. Furthermore, in 2020, they received the Certification in C-Level Human Resources from OnConferences. Before that, in 2018, they achieved the Senior Professional in Human Resources® (SPHR®) Certification from the HR Certification Institute - HRCI.

Finally, Ethan Z. Davis completed their high school education at Davenport Central, earning a High School Diploma between 1993 and 1998.