Dionell Ramos

Dionell Ramos possesses extensive experience in technical support, customer service, and team leadership within the telecommunications and transportation sectors. Currently serving as an Administrator and IT Technical Support / Customer Service Representative at Valtrans Transportation Systems & Services since February 2022, Dionell specializes in providing hardware and software support, resolving customer issues, and facilitating training for new IT personnel. Previous roles include Team Leader for the Infinera Account at Ultegra Supplies and Services, where telecommunications systems were evaluated and optimized, and Scheduler at Valtrans Transportation Systems & Services, focusing on employee scheduling and reporting. Dionell's career began in customer service roles, including positions at Quality Gulf Co. LLC and Gemtech Global Solutions Inc, highlighting strong skills in client interaction and product recommendations. An educational background in Information Technology from AMA Computer University further enhances technical expertise.