Marina Morales

Marina Morales has a diverse work experience spanning several industries. Their most recent position is as the Head of Customer Care at ReparCar.fr, where they are responsible for overseeing the Customer Success and Customer Support teams. In this role, they have established clear processes and developed short and long-term strategies while monitoring internal and external SLAs and KPIs.

Prior to this, Marina worked as a Team Manager at Cognizant, leading global teams in the Google Cloud Learning Services department. Marina was responsible for service delivery, daily operations, KPI management, and client escalations.

Marina also has experience at Elementum, where they held roles as a Customer Services Consultant and as a News Operations Senior Analyst. Marina was involved in research, data analysis, and publishing news articles related to global events impacting business and economics.

Earlier in their career, Marina worked as a News Analyst at Fin.Guru and was responsible for researching and publishing news articles relevant to investors. Marina also held a production and coordination role at Radio Disney.

In addition, Marina has experience as a Research Associate II at S&P Capital IQ, where they focused on financial ownership research and database improvements. Marina also collaborated with team projects and trained new members.

Marina began their career as a Journalist at Antártida Urbana, where they honed their skills in journalism.

Overall, Marina's work experience highlights their expertise in customer care, team management, research, and data analysis across various industries.

Marina Morales has a diverse and extensive education history. Marina began their education in 2008 at TEA, where they earned a Técnico en periodismo degree in 2010. Marina then continued their studies at Universidad de Palermo from 2014 to 2017, where they pursued a Licenciatura in Periodismo.

In 2015 and 2016, Marina participated in an exchange program at Université Paris Dauphine - PSL, focusing on the field of Periodismo.

Marina further expanded their knowledge and skills by completing several diploma programs in 2020. Marina obtained an Agile Methodologies Diploma from Centro de e-Learning UTN FRBA, specializing in Agile Methodologies. Additionally, Marina obtained a Business Process Management Diploma and a Business Analysis Diploma, both from Centro de e-Learning UTN FRBA. Marina also completed a Human Resources Diploma at Capacitarte, focusing on Recursos Humanos.

Lastly, in 2019, Marina pursued a Project Manager certificate through Centro de e-Learning UTN FRBA, specializing in Gestión de proyectos.