Francisco Hernandez

Francisco Hernandez is an experienced professional with a solid background in member services, quality engineering, and customer solutions. Currently serving as a Member Services Representative at Vancity since 2021, Francisco previously held roles at Rogers Communications as a Customer Solutions Specialist, demonstrating strong capabilities in meeting call center KPIs and fostering customer loyalty. Earlier experience includes a Quality Engineer position at Creation Technologies, contributing to quality assurance compliance and process improvements, and a Manufacturing Engineer role at Alpha Technologies, where systemic solutions to product quality issues were implemented. Francisco began a career in customer service and project engineering with positions at Can Health Solutions, CM&E, Flextronics, Jabil, and Solectron. Francisco holds a Bachelor of Science in Electronics and Communications Engineering from the British Columbia Institute of Technology and Universidad de Guadalajara.