Michael Pontinen

Michael Pontinen, MMCCU, is a seasoned Senior Business Operations Analyst with extensive experience in the contact center domain at Vancity since May 2011. With a strong background in business analysis, Michael has been integral to several key initiatives, including the 2024 Genesys Platform Migration, and has held multiple roles such as Operations Analyst and Business Analyst on the Member Contact Experience Project. Prior to Vancity, Michael served as a Senior Specialist at Best Buy Canada, leading significant projects that enhanced customer experience and achieved substantial cost savings. Michael's educational credentials include a Master of Management in Co-operatives and Credit Unions, various certifications, and specialized training in business analysis, which collectively highlight a robust expertise in operations management, business continuity, and credit union practices.