Liz Smith

Liz Smith is a Senior Operations Manager at Vanquis Banking Group, where responsibilities include ensuring compliance with Affordability complaints and enhancing service quality processes. Previously, Liz served as the Head of Complaints at Capital One, overseeing the UK Complaints department and managing regulatory compliance. Additional experience includes acting as Change Management Programme Manager for risk processes and Operations Manager, focusing on resource allocation, team motivation, and process optimization. Liz's career began as a Call Centre Associate, where skills in customer service and team management were developed. Educated at Ilkeston School, Liz has consistently demonstrated expertise in operations and complaints management across various roles.