Vanquis Banking Group
Natalie Ball is an experienced professional in customer operations management with a focus on new business and complaints. Currently serving as the Senior Customer Operations Manager at Vanquis Banking Group since October 2022, Natalie previously held various roles at Moneybarn from May 2015, including Head of New Business and Complaints. Natalie's extensive career also includes significant leadership positions at Serco, where responsibilities included managing large teams, enhancing operational processes, and improving customer satisfaction rates. Additional experience with SSE plc as a Project Implementation Manager and in various customer service roles further showcases Natalie’s expertise in service delivery, project management, and team development. Throughout the career, a strong emphasis has been placed on client relationship management, process improvements, and driving operational excellence.
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Vanquis Banking Group
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A FTSE All Share company, listed on the London Stock Exchange since 1962, our vision is to be the first choice provider for the 14 million UK adults who are financially underserved by mainstream credit companies. To do this, we’re becoming a specialist bank providing mid-cost credit products to customers in the UK. We’re able to do this, because we’re a unified Group of interconnected divisions and products, pulling on our collective strength. We lend responsibly and act responsibly by making affordability a key part of our decisioning, so customers are better able to manage their loans and their repayments. Our Business Today Through our brands Vanquis, Moneybarn and Snoop, we currently serve circa 1.7 million people through credit cards, vehicle finance, personal loans and our money saving app. Our Purpose means we take the role we play in our customers’ lives seriously. We help them access the funds they need when others don’t. We support them in their everyday lives as they grow their credit ratings and make progress towards their financial aspirations. Our Roots Established in 1880, we’ve not only retained but continue to build on our founding values and make sure our customers are at the heart of everything we do. You can read more at http://www.vanquisbankinggroup.com