Nanda Gopal V

Nanda Gopal V has extensive experience in customer service and operations. Starting in 2003, they worked as a Manager of Operations at 247 Customer Pvt Ltd, where they provided technical support for a US client and customer support for a UK client. From 2011 to 2012, they served as the Manager of Operations at Convergys Intelligent Contact, overseeing customer support on voice and email and ensuring adherence to performance metrics. From 2012 to 2015, Nanda Gopal V was the Head of Program for Customer Service at [24]7, where they planned and executed initiatives to support the organization's goals. From 2015 to 2019, they were the Head of Customer & Partner Service(Global Operations) at Ola, managing customer and partner support for India, ANZ, and the UK. From 2019 to 2020, they served as the Head of CEC Operations Support and Change at Tesco Bengaluru, where they led operations, business partnering, and change to support store colleagues. Most recently, since 2020, Nanda Gopal V has been the Senior Director and Head of Customer Experience and Operations at Ninjacart, responsible for customer service, process excellence, and supply chain enhancement. Nanda is currently the AVP and Head of Global Customer Experience at Vauld, focused on revolutionizing customer experience through tailored solutions and the use of technology, empathy, and AI.

Nanda Gopal V pursued their education in a chronological manner. From 2012 to 2014, they attended Manav Bharti University, where they earned a Master's Degree in Arts with a focus on English Language and Literature. Prior to that, from 2009 to 2012, they studied at Calorx Teachers University and obtained a Bachelor's degree in Arts, specializing in English Language and Literature. In 2000 to 2002, Nanda completed an apprenticeship certification course at OIE, focusing on Marketing, Sales, Operations & HR.

In addition to their academic qualifications, Nanda Gopal V has also obtained certification in Lean Management from Simplilearn in January 2020.