Laura Geuens currently serves as the Pioneering Customer Success professional at VaultSpeed since July 2024. Prior to this role, Laura held the position of Customer Success Lead at Cumul.io from December 2018 to May 2024, where responsibilities included overseeing the customer post-sales journey, ensuring adoption, renewal, upselling, and fostering customer advocacy. Laura's experience also includes roles at Worldline Global as a Service Architect in Customer Services Operations and as a Key Account Specialist, and previous positions such as Talent Manager at AIESEC VUB and Delegate for Vrije Universiteit Brussel Model United Nations. Laura's educational background includes a Master of Business Management from Solvay Brussels School of Economics and Management, a Bridging Program in Business Management from Vrije Universiteit Brussel, and a Professional Bachelor in Nutritional Sciences and Dietetics from Katholieke Hogeschool Leuven.
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