Nichola Harris

Nichola Harris has over 23 years of experience in customer service management, currently serving as the Head of Customer Service Operations at Vax Ltd since May 2010, where responsibilities include leading a team of 18 Customer Service Advisors to deliver exceptional customer service and enhance customer advocacy across various communication channels. Previously, Nichola held the position of Team Manager at HBOS from November 1999 to May 2010, further honing expertise in customer service leadership and operational excellence, utilizing Lean and Systems Thinking methodologies.