Erikka T.

Erikka T. has extensive work experience in various roles and industries. Erikka is currently working at vcita as the Global Manager of the Technical Product Support Team. In this role, they lead a global team across multiple locations and collaborates with various departments to develop growth and retention solutions.

Prior to vcita, Erikka worked at Zillow where they held multiple roles. Erikka was a National Technical Support Consultant in the Rentals Division, managing top national clients and initiating projects to improve processes and enhance revenues. Erikka also served as a Listing Technical Support Consultant for both Single Family Homes and Multi-Family Homes, providing technical support and troubleshooting for property managers and management companies.

Before joining Zillow, Erikka was a Business Owner and Consultant at Millennium Values. In this role, they developed personalized remote learning solutions for clients from various countries and Fortune 1000 companies, helping them with American and Canadian business practices and cultures.

Erikka also has experience in the travel industry, having spent four months traveling internationally and immersing herself in different cultures. Additionally, they worked at Comcast NBCUniversal as a Manager in Sales and Operations, Technical Support, Onboarding, and Contract Renewals. Erikka led a team in customer onboarding, sales, operations, and technical support.

Other notable positions in Erikka's work history include General Manager at Steve Nash Fitness World and Sports Club, where they onboarded new members and planned member engagement events, and Sales Manager at Clearly, where they launched brick-and-mortar stores for an e-commerce eyewear retailer.

Early in their career, Erikka worked at Swimco as a Team Manager and Assistant Manager, leading a team of direct reports and achieving record-setting sales during the recession.

Overall, Erikka T. has a diverse range of experience in customer support, technical roles, sales, management, and business consulting. Erikka has a proven track record of success and is skilled in building relationships and collaborating with cross-functional teams.

Erikka T. has a diverse education history with a focus on business administration and project management. Erikka obtained a Bachelor of Science in Business Administration from the University of the People in 2023. Erikka T. also completed an Associate of Science in Business Administration from the same institution in 2022. Additionally, they earned a Google Project Management Career Certificate from Coursera in 2022, specializing in Google Project Management.

Erikka T. pursued further education by completing a Master of Business Administration (MBA) program at Western Governors University, although the start and end years for this degree are not specified. Furthermore, they obtained several additional certifications to enhance their skills and knowledge. These certifications include Agile Project Management, Capstone: Applying Project Management in the Real World, Project Execution: Running the Project, Project Initiation: Starting a Successful Project, and Project Planning: Putting It All Together, all as part of the Google Project Management Career Certificate.

Erikka T. also holds certifications in Confluence Fundamentals and Jira Fundamentals from Atlassian. Erikka is a licensed real estate broker from the Washington State Department of Licensing. Moreover, Erikka T. completed various online courses, such as Tableau Public for Project Management and Beyond from Coursera Project Network, Foundations of Project Management from Google Career Certificates, The Fundamentals of Digital Marketing from Google Digital Garage, Certificate in Effective Leadership from TEFL Fullcircle, Advanced 160 Hour Certificate in Teaching English as a Foreign Language (TEFL) from TEFL Fullcircle, Certified Neuro-Linguistic Programming (NLP) Practitioner from Achology, and Certified Emotional Freedom Technique (EFT) and Thought Field Therapy (TFT) Practitioner from The Priority Academy.

In the past, Erikka T. completed courses such as Budgeting and Scheduling Projects from the University of California, Irvine, Initiating and Planning Projects from the University of California, Irvine, An Introduction to Operations Management from the University of Pennsylvania - Wharton School of Business, and An Introduction to Marketing from the University of Pennsylvania - Wharton School of Business, all through Coursera. Lastly, they participated in a course called Brand and Product Management from IE Business School on Coursera, although specific completion details were not provided.