Esther B.

Esther B. is an experienced project manager with a demonstrated history of working in IT support and service roles since 2014. Currently serving as a Project Manager at VWV since March 2020, Esther has held various positions including Associate IT Project Manager and Senior IT Support Analyst, where analytical skills are leveraged to enhance software implementation and address business needs. Previous roles include Service Desk Support Analyst at Actual Experience and Service Desk IT Technician at Avon and Somerset Constabulary, showcasing a strong foundation in customer service and technical support. Esther possesses a practical understanding of ITIL functions, excels in creating technical documentation, and has a strong background in training and mentoring team members. Educationally, Esther attended Alma Mater Studiorum – Università di Bologna from 2012 to 2013.